The Saul Good Gift Co. recognized the potential of e-commerce early but had issues connecting inventory management, client management, and e-commerce management systems. When your main season is four weeks, there is not a lot of time to have manual processes and orders need to arrive on time. Lack of integrated systems meant that the web store had to be taken offline early and all orders had to be taken over the phone to confirm availability. The other challenge was that key accounts were managed with direct relationships and tracked through Salesforce. Online orders had to be entered into Salesforce and accounts could not purchase on account online. 2017 Update In 2017 Saul Good Gift Co. expanded to Toronto, Ontario adding a second warehouse to fulfill gifts locally. We updated the design, added Canada Post address completion, and added handling for a second warehouse. Saul also rolled out same day shipping in the GTA and Greater Vancouver area.